FREQUENTLY ASKED QUESTIONS

Route and Schedule Information

Where can I get a Bus Map and Guide?
CCTA Bus Map and Guides are available at hundreds of area hotels, shopping centers, welcome centers and restaurants. In addition, bus map and guides are available on all CCTA buses, at our Cherry Street kiosk and at CCTA’s administrative offices (15 Industrial Parkway, Burlington, VT 05401).

How do I read the Bus Map and Guide?
Click here for additional information about how to read a CCTA Bus Map & Guide.

Do I have to be at a bus stop for the bus to pick me up/drop me off?
You must be at a posted CCTA bus stop to board the bus. CCTA buses will drop off passengers at any safe location along the route, as determined by CCTA.

What is CCTA’s operating budget?
CCTA’s annual operating budget is approximately $10 million.

What is the breakdown of federal, state and local funding?
Operating revenue (including passenger fares, paratransit, advertising, special services, etc.) is about 32% of our budget. Local subsidies are 22%, State dollars 14% and federal monies are about 32%.

Operational Questions

How many buses does CCTA operate?
CCTA operates a 55 bus fleet which includes 12 new 2007 emissions standard buses, which, like the rest of the fleet, are operated by biodiesel.

Why do I see a large bus operating with only a few passengers on board?
Similar to roads, CCTA buses are planned for peak commuting travel. Buses are sized to accommodate peak commuting times on routes.

I am traveling with a larger group, will we all be able to ride together on one bus?
If you are traveling in a group larger than 15 it would be helpful if you called ahead (802-864-2282) to inform us of your trip. Please be advised that your party may not all fit onto one bus depending on capacity.

Who decides where the routes go/service area? 
CCTA’s board of commissioners hold public hearings for service and fare changes according to our Fare and Service Change Policy. CCTA’s staff develops service plans to improve existing service and expand service (as funding permits) for board and public consideration. The planning staff is responsible for surveying ridership, planning and testing routes.

Ridership

When did the St. Albans LINK start?
October 2005

When did the Middlebury LINK start?
October 2004

When did the Montpelier LINK start?
September 2003

What are the trends in CCTA’s ridership?
5% growth in FY07 over FY06, with over 2.1 million rides.

What are CCTA’s most traveled routes?
UMall/Airport route averaged 26,500 rides per month in FY07
Essex Junction route averaged 25,100 rides per month in FY07
North Avenue route averaged 22,800 rides per month in FY07

Medicaid

Who do I call to schedule a Medicaid cab ride?
Medicaid cab rides are scheduled through the Special Services Transportation Agency (SSTA).  They can be reached at 878-1527.

What if my Medicaid pass is lost/damaged/stolen?
All replacement passes are issued at CCTA’s administrative offices located at 15 Industrial Parkway in Burlington (across from the Burton Factory Store). There is no charge for lost, stolen or worn Medicaid bus passes. Worn passes must be presented at the time of replacement.